“You have just completed a job for me at my home, which took several days and involved a great deal of disruption to the flooring and fabric of my flat. I want to say how delighted and impressed I was with the work and with the two operative who carried it out. They were professional and expert in what they were doing; they were unfailingly courteous and considerate; they cleared up every day to leave the flat as clear for me as was possible. When the work was complete and the damage made good, they tidied and cleaned perfectly, leaving the flat as if nothing had ever been disturbed. I cannot praise the firm’s work too highly. I am delighted with the result and with the help and courtesy I received from your staff on the phone when I needed to contact them. Thank you to all concerned. You should feel proud of your staff.” Baroness Pe**y